Showing posts with label Twitter. Show all posts
Showing posts with label Twitter. Show all posts
Thursday, March 31, 2011
Ethics in Blogging: A Normative Constraint on Excessive Economizing and Power-Aggrandizement
0 comments Posted by Find Insurance Online at 10:45 AMBlogs are interesting creatures. Like humans, they seek not merely self-preservation, but also the expansion of their domain on the internet. The empire-building does not have power-aggrandizement as its goal; rather, they use what power they have to maximize the reach of their words. To be heard by as many blogs as possible—as if quantity were more important than quality—is a still more intermediate means, with the end being to bring one's words to the world. At the extreme, a blog wants to see a world that has become a projection of its own words. Less extreme, a blog wants to be a significant player in societal discussions even beyond the internet. Toward such ends, blogs economize in the sense of seeking to minimize what they incorporate of other blogs beyond what they view as being useful to themselves, while attempting to maximize that of themselves that is incorporated on other blogs by power and moral suasion. Of the latter device, for example, a blog might say to another blog, “I’ll blogroll you if you blogroll me.” This is a variant of the manipulatory ploy of “I’ll follow you if you follow me” on Twitter.
As Susan Gunelius, an expert on blog marketing, observes in Blogging for Dummies, such reciprocity is no longer a normative practice in blogging. Indeed, the “I’ll follow you if you follow me” mentality is questionable at best. It implies that one person follows another not because of any value perceived on the followed’s account, but, rather, solely so he or she can be followed by yet another person.
For example, one way my essays are sent out is via @wordenreport on twitter. This is the entire purpose of that account. The reason why someone would follow the account is therefore presumably because he or she wants to read my essays (I don’t send out other tweets on that account). To hold that the value to the follower in receiving my essays is somehow dependent on me following him or her rather than on the quality of the my essays simply does not make sense from a logical standpoint. Moreover, the mentality that seeks to impose such a conditionality is inherently manipulatory. For my part, I would rather not have people follow @wordenreport if they do not want to read my essays, as receiving them is the sole purpose of that account. Furthermore, because I use @wordenreport simply to send out links to the essays, I do not look at incoming tweets; I have another twitter account to accommodate that. So it does not make sense for someone to want me to follow unless he or she is simply interested in having a higher number—as if that were an end in itself apart from signifying a greater reach attained for his or her mind. It is the combination of the element of manipulation and valuing a higher number as an end in itself that characterizes the mentality that I am identifying here. It evinces the sort of excesses that can manifest from the economizing and power-aggrandizing forces that are operative in blogging.
Fortunately, “semi-permeable” normative constraints can be applied to the two forces that seek to maximize the variable of self-interest. One might call such constraints ecologizing, for like an ecosystem they can be breached by a maximizing species or variable within. Susan Gunelius points to a few of the ethical “rules” that can act as constraints via pressure from other bloggers.
Spam can be interpreted as economizing or power-aggrandizing forces that fail to respect the normative "rules" of the internet society. Comment spam, for example, utilizes a useless or irrelevant comment-posting simply to self-promote (i.e., to economize) through links. Post-spam reduces a blog’s own post to an otherwise content-empty medium advertising the blog itself or someone else’s product in exchange for samples or money. Both of these kinds of spam are unethical because they operate under a subterfuge (i.e., promising to be something other than what they are). The underlying selfishness fuses with theft (i.e., stealing other bloggers’ time and effort in reading), and thus manifests passive aggression. In other words, it is a “taking” beyond that which the spammer is entitled to take.
As another example of the mentality that has a difficult time with limitation, some bloggers steal the bandwidth of other bloggers. According to Gunelius (2010, p. 69), bloggers and website owners can be charged more if the amount of time that their content is accessed increases dramatically, “such as when other bloggers use images without saving them to their own hosting accounts first.” Gunelius claims that a blogger should copy and save the picture (assuming fair use) before inserting the image in the post. Otherwise, the excess power-aggrandizing steals more than time and effort.
In describing excessive economizing and power-aggrandizing in blogging beyond ethical, or “ecologizing,” constraints, I have sought to bring out the element of aggression. The anger that bloggers feel toward the “cheaters” is not only due to the unfairness in the manipulation; the response is also to the passive aggression. If the responses go beyond what is proportionate, however, excessive power-aggrandizement is involved in the victims as well. That is, the victims can become victimizers! Such anger “over the top” is also evinced in comments that are hateful or otherwise attacking. It is the sheer excess in the anger that can strike one as amazing in the sense that it even happens at all. For such intense anger to be directed to a total stranger, especially if he or she had posted on his opinion without ad hominem criticism, points to psychological problems in the person making the comment.
The spiked anger is actually a projection of the person’s failure to deal with his or her own problem, rather than having much at all to do with the “offending” post. Trolls, for example, are actually playing out their pathology on the internet because they believe they can take their anger out on strangers without any downside. Blackballing such people is not only smart; it is an ethical obligation if it is in line with preventing or minimizing future attacks against innocent victims. However, lest such hate be conflated with spam as if the two were equally egregious, it is important that efforts to keep hate at bay do not overflow as excessive power-aggrandizing! While spam is annoying and involves passive aggression, the anger in hateful writing directed to an innocent person is far worse.
Generally speaking, the bloggers who subscribe to normative constraints in the blogosphere recognize the existence of excessive power-aggrandizement and economizing forces in blogging. The theft and anger elements in the excess are particularly onerous. While the law cannot effectively sanction such elements, “societal” pressure can. However, lest the latter become self-righteous, it is important not to label as spam anything that is inconvenient.
For example, commenting (or tweeting) to someone on topic and including a link to one’s own post can be a legitimate part of an effort to start a conversation on a mutual topic—as long as there is content on that topic in addition to the link. You might tweet on Obama and Libya. I might send the following reply: “yeah, but Obama waited too long. So his motive is suspect. See link.” My reply was on the other’s topic and added content as well as a link to my posting on that content. To treat my tweet as cold-calling would be to overreact simply out of the mistaken belief sending out a tweet should not occasion tweets. In such overreaction is an element of presumptuousness in addition to the excessive power-aggrandizement. In other words, excess can manifest where it is least expected.
Of course, I’m reading Blogging for Dummies, which fits my pace on blog technology and using social media on the internet. So my thoughts should be taken with a grain of salt. Perhaps if we could bring more humility and less hate to our expansive electronic world, we might find that it would blast off to the stratosphere. We would be able to say, “you ain’t seen nothin’ yet.” The new world is not merely technological; fundamentally, it is composed of fallible human beings—you and me. Lest we treat the self-seeking proclivity as anything less than ubiquitous, we could do worse than recognize it in ourselves.
Click to add a non-hateful Comment or Question (and View Posted Comments) on the efficacy of Ethics in Blogging
Source: Susan Gunelius, Blogging for Dummies (Indianapolis: Wiley, 2010).
On ecologizing, economizing and power-aggrandizing forces applied to business and society, see: William C. Frederick, Values, Nature and Culture in the American Corporation (New York: Oxford University Press, 1995).
Tuesday, March 29, 2011
Social Media Companies: For Liberty or Against Protesters?
0 comments Posted by Find Insurance Online at 4:03 AMThe question of the role of social media internet companies as protesters use them to communicate on their protests and governments exploded on the world stage in the context of the protests going in the Middle East in early 2011. Lest it be presumed that the firms’ respective policies are relevant only in terms of what content (or users) is allowed and how that content could impact events on the ground, the policies themselves reflect on the claim made by the West that we are the land of the free. In other words, if social media companies are (allowed to be) oppressive or otherwise not respectful of their customers, the overall message to the oppressed in the Middle East cannot be that greater freedom is indeed possible because it exists here. Lest our own private sector unwittingly undercut the words and efforts of the protesters, we might want to use this case to ask if we couldn’t be freer too.
According to Ebele Okobi-Harris, the director of the business and human rights program at Yahoo, which owns Flickr, the case of el-Hamalwy, an Egyptian activist whose uploaded pictures of security agents were abruptly taken down by Flickr staff, has prompted internal discussions about whether Flickr should reconsider its approach. What if the photos had been his own and he had not yet backed them up? Flickr’s abrupt and unannounced action suddenly seems quite oppressive. Fortunately, managers at Flickr are at least thinking about the issue. “As the uses of these social networks evolve,” Harris said, “we have to start thinking about how to create rules on how to apply rules that also facilitate human rights activists using these tools.”
According to The New York Times, Harris “pointed to the challenges of balancing the existing rules and terms of service for users with the new ways that activists are using these tools. One challenge is whether a company should maintain its commitment to remain neutral about content, even when politicized content could offend users or even put people in danger. ‘Does a company take responsibility for the content?’” Okobi-Harris asked. For instance, what, el-Hamalawy asks, would Flickr do if a group that opposes abortion wanted to post photographs of doctors who perform abortions? In his own case, el-Hamalawy “said Flickr’s decision to take down the photos left him not only frustrated and angry but also terrified. ‘Everyone knew that I had released those photos,’ he said. ‘Then the photos were gone. I couldn’t sleep. I was thinking that at any minute, they were going to come for me.’” Would Flickr managers be responsible for el-Hamalawy’s death if it was occasioned by Flickr’s action? Or was it his own act in uploading the photos in the first place that put his life at risk? To be sure, Flickr should have notified him before taking down his pictures; the company is responsible for causing him fear. However, this seems more like bad business than unethical conduct on Flickr’s part. Whether a customer is a protester oppressed by a dictatorship or simply a novice photographer who has uploaded her own pictures, there does appear to be reason to withhold one’s trust from Flickr staff.
Beyond the matter of bad customer relations—which seems to be ubiquitous in American business—the question of whether social media, which includes Facebook, Flickr, Twitter and YouTube among others—is unwittingly biased toward oppressive governments even if only from a desire to maintain control over its site must be addressed. In early 2011, it became clear that such companies were increasingly being used by activists and pro-democracy forces, especially in the Middle East and North Africa, to the notice of their governments. As Harris asked of Flickr, does a social media company have responsibility for the content? Furthermore, it should be asked whether such a company should be susceptible to the influence of governments, whether in identifying users or barring their content?
According to The New York Times, the “new role for social media has put these companies in a difficult position: how to accommodate the growing use for political purposes while appearing neutral and maintaining the practices and policies that made these services popular in the first place.” The New York Times reports that “YouTube was one of the first social media networks to wrestle with content posted by a human rights advocate that conflicted with its terms of service. In November 2007, YouTube removed videos flagged as “inappropriate” by a community member that showed a person in Egypt being tortured by the police. They were uploaded by Wael Abbas, another Egyptian blogger involved in opposing torture in Egypt. After a public outcry, YouTube staff members reviewed the videos and restored them.” Had YouTube managers been influenced by Egypt in taking down the video, the company would have effectively taken sides in the Egyptian dispute between its government and people. Absent such pressure, the issue could simply be whether a warning notice is appropriate given the graphic nature of the violence being shown. I made the horrible mistake, for example, of watching the slow beheading of a Western hostage by a terrorist group in the Middle East. Even a year or two later, I can still hear the man’s raspy voice shouting for dear life as his throat was being deprived of air while his murderers pathologically invoked their deity’s name as if their act had been sanctioned by a power higher than, and thus somehow justifying, their own anger and resentment. Because I looked ignored the “graphic content” warning (as they are perhaps too commonly used), perhaps the issue facing YouTube does indeed go beyond whether such a warning should apply. In my case, my curiosity got the better of me. Should YouTube have been responsible for protecting me from myself? This seems like a tall order, especially as it could invite the staff to discriminate between content based on their political or ideological positions. It could be that the staff could limit their intervention only to extremely graphic content, with review taking place in the company in the particularly cases. Still, in a free society, citizens ultimately must take responsibility for ignoring warnings; I don’t believe that a government or private company can protect citizens from themselves, even if it can protect us from others of us who would seek to harm, mislead or cheat us.
Regarding Facebook, The New York Times reported on March 26, 2011, the company “has remained mostly quiet about its increasing role among activists in the Middle East who use the site to connect dissident groups, spread information about government activities and mobilize protests. But Facebook is now finding itself drawn into the Israeli-Palestinian conflict and has been pushed to defend its neutral approach and terms of service to some supporters of Israel, including an Israeli government official. Yuli Edelstein, an Israeli minister of diplomacy and diaspora affairs, sent a letter [in March] to Facebook’s chief executive, Mark Zuckerberg, asking him to remove a Facebook page created on March 6 named the Third Palestinian Intifada. The page, which calls for an uprising in the occupied Palestinian territory in May, has more than 240,000 members. ‘As Facebook’s C.E.O. and founder, you are obviously aware of the site’s great potential to rally the masses around good causes, and we are all thankful for that,’ Mr. Edelstein wrote. ‘However, such potential comes hand in hand with the ability to cause great harm, such as in the case of the wild incitement displayed on the above-mentioned page.’ Facebook has, so far, not removed the page. The administrators are not advocating violence, and therefore, it falls within the company’s definition of acceptable speech, company officials said. ‘We want Facebook to be a place where people can openly discuss issues and express their views, while respecting the rights and feelings of others,’said Andrew Noyes, a spokesman for public policy at the company.”
“Wild incitement” can pertain to the pro-democracy rallies that had been taking place throughout the Middle East. Even if violence were being called for in the Intifada, would Facebook (or Twitter) remove such content if it had been put up by an Egyptian or Libyan protester? More pointedly, what if a page or tweet referred to “wild incitement” in the midst of being attacked by government troops or police? How far removed is an occupied people to such intimidation on a daily basis? Should they be barred from tweeting, “Come help me at X intersection b/c police are beating my elderly parents”? The staff at Facebook are smart not to intervene in disputes between a government and its people. If anything, an America-based company has a basis in taking the side of the oppressed, for the United States came into existence from British oppression. Relatedly, the U.S. Government acts in concert with its own beginning whenever it takes the side of a people protesting against governmental oppression.
Even if Facebook does not intervene to censor content, it is possible, even likely, that particular policies are inherently in the advantage of vengeful government agencies and a threat to Facebook’s customers. For example, The New York Times reports that “Human rights advocates have also criticized Facebook for not being more flexible with some of its policies, specifically its rule requiring users to create accounts with their real names. Danny O’Brien, the Internet advocacy coordinator for the Committee to Protect Journalists, cited the case of Michael Anti, an independent journalist and blogger from China whose Facebook account was deactivated in January because he had not used his state-given name to create it. In addition to losing the ability to publish and communicate on Facebook, and not wanting to use his real name because of China’s strict rules governing freedom of speech and harsh response to those activists who violate them, he has lost the contact information for thousands of people in his Facebook community. ‘One can’t expect all of these services to provide everything to everyone,’ said Mr. O’Brien. ‘I think that part of the solution is to provide people with a dignified way of leaving the service.’”
O’Brien was giving too much to Facebook. It is insufficient to expect Facebook to merely provide its customers with a dignified way to leave (or be deprived of service). In addition, Facebook ought to respect the preference of some of its customers to anonymity. Facebook’s staff would still have those customers’ contact info (more of which could be demanded and verified in such cases), so anonymity would not be an excuse to get away with unethical or illegal conduct, such as publically defaming someone by making false claims. At the very least, a person’s anonymity being refused is a basis for that person to lie ethically about being on Facebook. Moreover, Facebook’s insistence that real names be used adds to the argument that the U.S. Constitution should be amended to include an explicit right to privacy. Much of the criticism of Roe v. Wade is actually that the justices “found” such a right being implicit in that constitution. While the problem regarding Facebook insisting that customers use their real names may have implications for U.S. constitutional law, we may simply have a matter here of bad business (i.e., bad customer service). In an economy kept competitive by anti-trust law, the emergence of a competitor with more respect for its customers could be anticipated. Ironically, having a government strong enough in resisting the lure of industry lobbyists that it enforces anti-trust law with sharp teeth can actually spread liberty by allowing for competition. Such liberty could be expected to leave its own imprint in the world in the midst of the pro-democracy protests in the Middle East. In fact, Facebook having respect for its potential and actual customers who prefer anonymity could send a message stronger than any from the protesters or human rights advocates in the Middle East—namely, “Look over here! Real freedom is possible!”
Click to add a Comment or Question (or View Posted Comments) on social media companies on democracy and protesters.
Source:
Source:
Jennifer Preston, “Ethical Quandary for Social Sites,” NYT, March 26, 2011. http://www.nytimes.com/2011/03/28/business/media/28social.html?_r=2&hp
Tuesday, March 22, 2011
A Social Media Internet Bubble? Can Irrational Exuberance Recognize Itself?
0 comments Posted by Find Insurance Online at 11:50 AMOn March 17, 2011, USA Today observed, “Tech and Internet stocks turned into bad words after the dot-com bust in 2000. But the get-rich-quick feelings toward tech are back. . . . Given the near-hysteria about promising but largely unproven companies, investment [practitioners] warn that things could start getting out of hand.” So why doesn’t the government step in and stop it from going so far and then crashing? This is easier said than done. Beyond the difficulties in having regulators intercede to stop transactions that may be necessary to avert a party from bankruptcy, the sheer ambiguity in ascertaining whether a bubble does in fact exist can have a paralyzing effect. "It's a boom, not a bubble, when you hear the sound of dynamite profits," according to Bing Gordon, a partner at a venture-capital firm and a board member of social-gaming company Zynga, which was valued at $9 billion in March of 2011.
However, a big boom can explode in a giant bust; Gordon’s distinction doesn’t carry much water. Neither does that of Geoff Yang, a founding partner of Redpoint Ventures. "There is effervescence, but no bubble." Effervescence can manifest, however, as an attribute of the sort of irrational exuberance that characterizes bubbles. That the market mechanism not only does not temper, but may even magnify the volatility from, this all-too-human psychology, whether in pushing a “boom” or “bubble,” is the real problem. Government regulation will not be able to effectively pull up this root until its nature is uncovered. In the meantime, we are left with the problem of discerning whether a bubble can even be identified as it is expanding. Consider, for example, Facebook in 2010.
In 2010, Facebook had about $2 billion in revenue according to USA Today. MSNBC puts the company’s profit for that year at $600 million. Facebook was being valued at $75 billion, based on private transactions from the SharesPost market. If an accurate valuation, USA Today claimed that “this would make the social-media upstart more valuable than Disney.” It would also mean that Facebook had a price-earnings ratio (P/E) of 125. This essentially means that higher future profits were expected. The average P/E ratio for the technology sector was about 25, making 125 extraordinarily high. This could be taken as being indicative of irrational exuberance, as one typically compares a company’s number with the average of its sector. However, the technology sector was quite broad at the time, and one would expect companies on the forefront like Google, Yahoo and Facebook to have much higher numbers than other companies in the sector. In other words, even a very high P/E ratio, even relative to a sector’s average, does not necessary point to there being a bubble. Therefore, it is notoriously difficult to identify one definitively without ongoing debate delaying any regulatory action. Also, if the sector itself is in the grip of irrational exuberance, comparing a company’s ratio to the average is relatively useless in proffering an indication.
In March of 2011, USA Today claimed, “Even big companies are said to be drinking the Internet Kool-Aid. There is speculation that Google and Facebook have considered bidding as much as $10 billion for online microblogging service Twitter.” In December of 2010, according to USA Today, “The New York Times reported that Twitter was valued at $3.7 billion after a funding round. In March of the following year, it was pegged at about $7.2 billion, according to SharesPost.” The sheer variance between these figures indicates high risk, but this did not seem to bother those drinking the kool-aid. Such psychology is a red-flag that a bubble is likely in the works. It is like a tornado watch: conditions are right for one to form.
The risk can be seen by uncovering fallacies in the way the private tech companies are valued. According to USA Today, “Until companies finally go public and the stocks actively trade on major exchanges, the small and relatively thin trading on private markets sets the price. . . . Private marketplaces, including SecondMarket and SharesPost, allow owners of shares of private companies such as Digg, Facebook, Zynga and Twitter to sell to high-net-worth individuals and institutions. Typically, the sellers are employees at these firms looking to cash in on shares they've received. And the buyers are sophisticated investors who understand they could lose their entire investment. These online services provide a way for employees to sell their shares now rather than waiting for an IPO that may never occur. However, with the great power that such marketplaces offer comes confusion. Many of the valuations put on companies are overinflated based on limited sales of shares occurring on the relatively small markets. . . . Before long, estimates for the value of popular Internet companies can soar.” In short, one should not generalize from a highly particularized market to project a total market value because there are unique dynamics going on in that market that would not apply were the firm listed on the NYSE.
Crucially, the generalization is in the direction of overstating; hence, it can camouflage irrational exuberance while feeding it. Therefore, risk is increased by how private companies are restrictively “traded” even as the risk is cloaked—making it even more dangerous. “Given such huge risks, the level of the public's infatuation with shares of privately held Internet companies is again taking on a feel of a mania, Gary Freedman, securities lawyer, said, according to USA Today. He noted that several ingredients that inflate bubbles were all present, including a broad acceptance of the companies' products. Intensifying the distortion, according to him, was the fact that there was very little financial information on these private companies. "It's the same mania," he claimed. "Markets are cyclical. It's really no different than looking at the Internet bust and the housing market." Lest one conclude from this a slam-dunk case, USA Today pointed out that the not all of the practitioners were on board. That is to say, there was serious difference on whether there was any bubble at all.
USA Today represented the other side as follows: “proponents of the next breed of Internet companies say the valuations aren't absurd this time because the companies have fundamentals behind them. ‘We're talking about real companies with real revenue and real profit,’ says Jeremy Smith of SecondMarket. A major shift in technology is bound to create companies with massive market values, the proponents say. The emergence of social media (more than 500 million accounts on Facebook alone), combined with mobile phone use (4.5 billion), is disrupting all of technology, so giant winners are to be expected, say venture-capitalists such as Cohler and Yang. ‘I think this boom is going to last awhile,’ Ted Schlein, a managing partner at KPCB, averred. ‘The trend lines are unlike anything we've seen in history,’ He says the enormous size of the social and mobile Internet market — tens of billions of people — dwarfs the markets for the fledgling Internet (billions) and personal computers (hundreds of millions), putting companies such as Facebook, Twitter and Zynga in prime position to strike it rich in IPOs. ‘This is just the beginning of a big market run,’ says Tim Draper, founder of a venture-capital firm.”
To be sure, the emergence of social media had been a huge phenomenon in defining or characterizing the age from roughly the year 2000. Indeed, the computer and internet may have represented the biggest change in daily life from the world of even the last few decades of the twentieth century. It follows that anything so big would have attracted a lot of money, as per Facebook’s ratio of 125. However, like a jet plane that steeply climbs on take-off and then eventually levels off, the social media companies could not be expected to remain the leading edge forever; they were bound to level off at some point, and then the extended boom would be truncated or even turned to a bust if the market gets stung by the high P/E ratios. Moreover, a bubble just is an expectation of an “extended boom.” The “bubble” lies in the difference between the expectation and the reality that even such a boom is apt to end.
All of this is to say, identifying a bubble in progress with some degree of consensus does not seem to be possible, at least as of 2011. Were such an identification even possible, what would government regulators do to let the air out of the balloon? If Facebook, itself iffy with a P/E ratio of 125, wants to buy Twitter for $10 billion even though the latter had been valued at just over $3 billion a few months before, would blocking the purchase lessen the bubble? Were Twitter in trouble in spite of its growing presumed market value, would its bankruptcy take the air out of the bubble only to provoke a recession? The aim of the regulators would have to be to release air from the balloon without triggering a recession (which is the downside of a bubble anyway). If anything is clear, it is that much more knowledge is needed for the market to be managed, let alone designed, so bubbles are identified and depressed before doing so could do harm to an economy as a whole. In the meantime, we can expect bubbles to top up because markets are susceptible to the human psychology of irrational exuberance.
Click to add a Comment or Question (or View Posted Comments) on whether a social media bubble exists.
Sources:
http://www.msnbc.msn.com/id/41521349/ns/business-us_business/
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